This Special Projects Bulletin is designed to assist juvenile probation administrators to customize policies and procedures, establish decision-making guidelines, develop instruments and forms, and other resources for the purpose of developing and implementing effective case management practices in the context of local court/probation culture and statewide juvenile justice goals. The strategies discussed in this guide were developed and tested collaboratively by the National Center for Juvenile Justice (NCJJ) and four Pennsylvania counties-Allegheny, Cambria, Lehigh and McKean. The goal of the pilot was to demonstrate the usefulness of good practice, beneficial changes in probation departments, and ultimately better outcomes for youth. The process for field-testing the case management strategies was highly interactive and intensive and led to critical refinements to the original strategy and several common lessons learned.
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